The challenge of opening up GovernmentPosted: February 14, 2012 | |
Open government, open data and and open dialogue : These are the goals of Canada’s Treasury Board President and Member of Parliament Tony Clement.
“Today, citizens demand more accountable and transparent government to know their tax dollars are being well managed,” Clement said to a crowd gathered for a Third Tuesday event in Ottawa on Monday night (yes, I know.. not a Tuesday).
Clement spoke optimistically about social media platforms making it easier to engage with Canadians, and giving citizens more immediacy, and a “powerful way to create dialogue that can bring about better government.”
He has big goals, great goals. But it’s a huge shift. Clement’s task is not unlike trying to turn an aircraft carrier around with a canoe paddle.
One colleague summed it up: “It’s open government, but it’s still ‘the government’.
Indeed, Clement himself spoke about the challenges such a monumental shift will take.
“One of the most obvious challenges in culture change … with social media there are no hierarchies,” he said. For government employees (and managers) who are used to working in an established bureaucratic framework of hierarchy, this new way of thinking is a monumental change.
Clement started with the Treasury Board in Nov. 2011, and said he is moving the department ahead with a new system of doings.
His department now has a network of internal blogs and wikis, and promised there will be more of these web-based tools.
There is an inherent risk in having a hyper-connected environment, Clement said, but he optimistically added, “The greatest risk is to ignore it.”
In an attempt to reach out to the public, Clement held the federal government’s first-ever Tweet chat in December on open government. The tweet chat was done in two one-hour segments, one in French and one in English. During the French tweet chat Clement’s team received 113 tweets to which the Minister replied directly to 21. The English chat had more traffic with 442 tweets and the Minister replying to 37 directly.
This is one of the ways he wants to “engage our government to collaborate with solutions… and hear the wisdom from the crowd,” Clement said.
Clement said that Canadian departments should be able to speak directly with Canadians, and that many public servants want to see a culture change where they are able to use social media and web 2.0 tools.
But there has to be accountability and hierarchy, he added.
And so, in November 2001, his department released The Guideline for External Use of Web 2.0 (It is a massive document. I’m told it’s 100-or so pages printed out. Online, it scrolls like a never-ending toilet roll.)
But the government must allow folks to be on Twitter, to use social media. It can’t expect people to go to a coffee shop and Tweet wildly, and turn all this off when they come back into the office, he added.
“Are we going to make some mistakes along the way? Probably, but we’re going to learn from it.” Clement said.
“I’ve made my fair share of errors on twitter. We’re going to make mistakes, we’re human. Let’s give each other some room.”
The government’s web 2.0 guidelines, though lengthy, free civil servants from constraints, he argued. Without an understanding of the rules, employees feel constrained.
Also part of Clement’s goal for transparency is posting summaries of FOI requests.
Clement said he wants to open up government data to Canadians to bolster business and give citizens more of a say as to how government is run.
The data.gc.ca project has 272,000 available datasets from different departments, and is expanding each month. On top of this, the CANSIM data from Statistics Canada is now available for free.
One woman in the crowd noted that while Clement is moving to make more information available, it’s important not to forget the quality of the data.
She pointed to the government’s decision to scrap the long-form data as an example of this.
Clement defended the decision, and said that more Canadians filled out the National Household Survey than the traditional long-form census.
One person commented to Clement that the datasets, which run across thousands of pages including public service survey results, aren’t always cross-departmental.
He found there were often barriers when trying to find a dataset that came from different government departments.
Clement said he was disappointed to hear this and agreed, “We’ll have to do better on that.”
Clement said he wants to see more dialogue between government and citizens, and pointed out that already there are millions of views on the government’s Facebook page. (Note: the page has 1,503 ‘likes’)
“We want to open dialogue to give Canadian citizens more of a say,” Clement said.
Clement told the Third Tuesday audience he is looking to crowd source on a couple of pilot projects, and if anyone saw an opportunity to pass it along.
He said he is very interested in allowing Canadians to see the government’s data and play a role in the decision-making process. Movements like the onlineparty.ca, in which legislative decisions are made via popular vote are “interesting.”
One nagging issue
Here’s the thing that stuck with me as Clement spoke. He is clearly motivated to make this happen, and his Treasury Board might be the right place to start.
But opening up a government seems a Herculean task.
I’d think it would take more than one canoe paddle to turn this ship around (regardless of how good a paddler Clement is).
Clement’s first challenge is to get everyone, from civil servants to Prime Minister Stephen Harper, to put a paddle in the water.